(480) 607-1100 15301 N. Scottsdale RoadScottsdale, AZ 85254 BRIO Tuscan Grille is located on the S.E. corner of Scottsdale Road and Greenway Loop. Next to West Elm. Hours of Operation Sun-Thu: 11am-10pmFri & Sat: 11am-11pmBRUNCH: Saturday & Sunday until 3:00 pmWi-Fi Available
450 15301 N Scottsdale RdScottsdale QuarterScottsdale, AZ 85254 (480) 607-1100 The food was great. Our waiter Ted was fantastic. The entire staff went above and beyond and this is the reason why we are regulars. Brio 4 Life! Tonight was an utter failure. A Monday night - not a busy time for them. I've held off on updating my review for several sub-par visits. But, tonight was the tipping point. So, here's the deal: Newer server: 3 stars - clearly a bit overwhelmed; took several minutes to greet us; was very polite; took the orders accurately; very slow to fulfill drink orders; one glass came with a huge lipstick stain on it; didn't put the entree orders in to the kitchen until after the appetizer was consumed; was slow to check back but was very visibly trying to handle his workload with other tables. Kitchen staff: 0 stars - the steak appetizer was the shining star of the night; lasagna was brutally overcooked; chicken milenase was just average; creme brulee was curdled! Was the Monday Night Football game a distraction? The restaurant was not busy and I counted at least 8 staff on the kitchen side of the pass. Prior, recent, visits: the crab cakes were a majority breading not crab meat. The flat bread pizza was disappointing. I had come to expect higher quality for the price that Brio commands. Overall, I'm going with the 2 stars as the floor manager was, at least, apologetic. And, I think the server deserves a chance to get things figured out. My final frustration was that it appeared that the management and staff wanted to place all the blame for this very sub-par experience on the (newer) server. It was his fault that he was slow to greet and slow to get beverages served. It wasn't his fault that the crew
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