We are a Virginia state licensed motorcycle dealer located 50 miles south of Washington DC in Historic Fredericksburg, VA. Classic Iron specializes in Pre-Owned dealership certified motorcycles of all makes and models including Harley Davidson, Indian, Honda, Yamaha, Suzuki, and Kawasaki to name a few. Classic Iron has been in business for 30 years and has the one of the largest motorcycle inventories in the nation.
We pride ourselves not only on having the best prices and selection in the country, but our customer service and integrity as well. All of the motorcycles we sell receive a full service, Virginia Safety Inspection and complimentary warranty.See Also: Harley Davidson Shovelhead Motorcycles For Sale
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15 4907 Jefferson Davis HwyFredericksburg, VA 22407 (540) 479-1114 They had the bike I was looking for at a very attractive price. They gave me a fair deal on my trade. It reminded me a little bit of carmax. That's not a bad thing . Just worth noting. I would definitely buy from them again. I think it's a good outfit for the semi educated consumer. I was in on my old bike and out on my new bike in about an hour.
Everyone was very nice. Sorry to say my first impression of this place was great, but my end result was nothing less then a disaster. I strongly urge you to read this entire post as I had to deal with everything a customer never wants to deal with. I purchased a motorcycle from classic iron two months back. When I walked into classic iron I felt at ease, the salesmen were relaxed and didn't push or press you (they don't work off commission.
) In fact, I felt more inclined to buy a motorcycle from classic iron even at a higher price for the nearly identical bike at another dealership do to the fact I felt they were great people selling great products. So thats what I did, I spent nearly $800 more to buy a bike from them instead of at a different dealership. Lets get into the bike; I bought a 2009 Harley Davidson Nightster with a little over 3000 miles on it.
I loved this bike, I took it home the day I saw it. BUT the NEXT day once I started it, the bike stalled out on me idling back to back with 5 minutes or so in between each start. This wasn't just a one time thing either, it did it again later that day, and then again in the evening. I quickly got very discouraged, it was a Sunday so I had to wait until Monday to bring it in to get checked out. When I brought it back the dealership they told me it was no big deal and gave me a BS reason why it was doing it and gave me a bottle of some fuel additive to put in the bike and was sent on my way.
So I left, for it to happen once again less then a week later. I then brought it back and said they needed to fix the problem. They took the bike so they could figure out what was wrong with it, it took them 8 days to fix the problem. They lied to me about what they did, they said the tuner failed and they replaced it and installed a fuel management pack. Thats the part they lied about, I checked, their was no fuel management pack that was installed.
I took the bike and it ran okay for the next week and a half but the problem came back once again for the THIRD time. Once again more BS from the dealership, reset fuel codes and was sent on my way. But it wasn't a couple days later when it all happened again. This time the dealership finally actually put the fuel management pack on it. The bike ran much better after that. Two weeks later I was on 95 South doing 80mph when all of the sudden my gear box stops working, the bike wouldn't move an inch.
Left stranded on 95 with a fat towing bill coming my way I called angrily telling the GM to call me back first thing Monday since this happened after business hours on Saturday. The GM doesn't call me back, instead he has one of his mechanics call me back. This was not an issue for the mechanic to be calling me back on, I bought a lemon from classic iron and I wanted to speak with the GM about what he was going to do about the situation.
I had to wait 5 days to bring the bike to them ( more expenses I had to pay) because I couldn't afford losing more money by taking off work. But the day before I was going to bring the bike back, it starts leaking gas in my garage. This was just the last string. I when into the dealership with one purpose, I wanted my money back for the crap bike they sold me. End story, after waiting nearly an hour to talk to the GM (Eli Terry) and then another 45 minutes arguing with the man.
I got my money back for one reason and one reason only, I knew this bike fell under the lemon law, and that he would lose more money in the end if he didn't give me my money back. Minus taxes and title, (completely understood that) but he refused to give me my $299 processing fee back. He only did this because I had spoken to my lawyer about all of this and I would have won hands down no questions asked.
If it hadn't been for me just wanting my money back right then and there I would have gone with the lemon law just so I could have screwed him like he screwed me. When stranded on the side of 95 several bikes stopped to help and talk while I waited for a tow truck, (thank you to those riders!) But they (multiple bikers) left me with some great information that I need to pass onto you guys. In the biker world, Classic Iron has a reputation for not selling quality bikes and not taking care of their customer.
They do one thing and one thing only, sell bikes to new bike riders who don't know other bikers who would tell them to go somewhere else and not to deal with Classic Iron. Classic Iron also knew that my father and brother were both very interested in bikes from there. Needless to say neither of them will be purchasing bikes from Classic Iron and neither should you! So biker to biker, or biker to someone who wants to get on a bike for the first time, please take your business else where.
This experience was nothing but a head ace ever since I drove it off the lot day one. I strongly urge you to talk to the bikers in your area and see if they have a single good thing to say about them. HORRIBLE CUSTOMER SERVICE! Talked to a sales associate 2 days ago about buying a bike. Got the price down to one both parties mutually agreed on. Told them i could be down Saturday morning to pick the bike up.
As soon as i got off the phone with classic iron i called my bank, got a loan application and got the check overnighted to me. I call classic iron 2 days later to let them know im on my way to pick up the bike. The other sales associate tells me that someone is looking at the bike at that very moment. Ok, no big deal, tell the guy the bike is already being purchased. instead, the guy on the phone tells me i should've sent them a confirmation that my bank cut the check for the bike.
Because I didn't do something i was never told to do, the bike got sold out from under me. Nevermind that classic iron should have honored their word. If Yelp gave me the option, I'd give them 0 stars. Went in a month or so ago to gander at prices. Was treated well and wasn't pressured to buy. Shopped from Richmond to DC and prices are by far the best. They Also have a vast selection. I followed up with them and took their basic riders course, earning my motorcycle license.
The course was very good. Learned how to ride and more. The instructor was great. After getting my license I went shopping. Spent the entire day at the dealer until I selected my bike. Financing was great. Picked up an Almost new Indian. A few hundred miles in, I brought it back because I had a hard time finding neutral. They quickly brought it in and adjusted clutch to my liking. Red the manager was awesome.
Ron the parts guy, John the instructor, Daniel the mechanic, and Dennis my sales guy, great group of people. Also shout out to finance for helping me get insurance. Honest group of people and will forever have my business. Been riding hard ever since I left there. The prices will attract you to the dealership but the first interaction with a salesperson will quickly turn you away. Very very rude on the phone, was told he was too busy to do a walk thru inspection of a bike because satrdays are so busy at classic.
I almost hung up but the conversation turned for the good a little bit, before heading straight downhill again. After the inspection and pictures he sent they asked for a non refundable 500 dollar deposit on a bike that was dinged, dented and in my opinion in some sort of accident because the dent was on the gas tank where only the handlebars could have twisted far enough to make the dent. Ohh but the best part is you cannot test drive these bikes.
They do not negotiate on prices one bit, even though this bike was in this condition and I was paying cash, they still managed to add in a 300 dollar processing fee. Not sure what they are processing if I was paying my own taxes and doing all the leg work. Do yourself a favor and stop in the dealership down the street, it is night and day difference. What a great experience. From the wheels up training with Brian and Mike.
To the purchasse of my Road King from Dennis and the mechanical check out with Danny. All questions answered. Easy friendly fun. I live 40 miles away and will go out of my way to give them my business All five star reviews so far, and much deserved! We (the husband and I) have been m/c owners for a long time. We had not yet bought from Classic Iron, but visited often. (Loved the Kansas concert that they put on a few years ago!! I wish there was a way to post a pic of that day) Anyway, there was NO pressure ever, and a very knowledgeable staff.
Today, we were "just looking" but found two fantastic bikes. We made a decision and got one of them. You have so many choices here, that you should find just what you need or want. They even offer extended warranties on used bikes, which is a huge plus for us, being that they work on all of them. The paperwork was painless and we drove away happy. :-) Bryan and Gail Fredericksburg, Va I've bought and sold a few bikes with this business.
The owners and staff are knowledgeable and honest people. The bikes are all in good shape and if you have any issues they will work on and fix the problem quickly. I would recommend this shop to anyone looking for a good deal on a Harley. I just completed a Motorcycle Licensing class to get my Virginia license. It was a fantastic class, and as a novice I felt very comfortable when I left... with my new motorcycle license.
Our instructor, Gary, was patient, engaging and supportive in the process. The small class was ideal for the practical learning process and the testing environment was ideal. Great facility and a good all around experience. I've visited various shops and although I haven't purchased my bike yet, Classic Iron had the best variety of used bikes, in the best condition for reasonable prices. The staff was very helpful and friendly.
I purchased a bike from Classic Iron and rode it home to DC. The purchasing process was ok however the bike was a different story. The 2nd day of riding it, I noticed there was no speed in the bike when switching gears(not to mention the battary died when I got home). The bike has less than 1500 miles and was 2 years old. I contacted classic iron and was told to return the bike and they would look into it.
Upon riding the bike back from DC to Fredericksburg, the bike stopped on the highway in traffic on 95. I had to have the bike towed to the shop that was supposedly under warranty but, I was told that's my problem. Classic Iron gets the bike and take 7 weeks to repair! No status update unless I called. No compensation for anything (time, tow, nothing). Long story short, I picked up my bike and took it to another shop that told me the place is known for customer issues in the area by other bike shops.
Should have known! NO TEST RIDES. Wanted to put that out there first to hopefully save someone else the aggravation of driving to this place expecting to do so. I was interested in a motorcycle I saw on their website. I'm about 4.5 hours round trip from this place. I said I wanted to come down and look the bike over and take it out on a ride. Was told no problem. I get to this place and and I walked around and found the bike someone came up and I said I called and wanted to take the bike out on a test ride.
It was at this point that I was told they don't do test rides. Needless to say after knowing I wasted a 2 hour ride there and another 2.5 in I-95 traffic ahead of me I wasn't happy. I attempted to ask if they would give me some money off on the bike I come down to see due to the miscommunication. I was told they couldn't and I should harp on the fact I couldn't ride the bike and wasted my time. Terrible customer service and bad attitude ruined any shot they had at my money.
These folks are top notch! Unlike some dealerships that will try to sell you a kitchen sink for your ride, they tell you exactly what you need and don't need when it comes to service. They won't oversell you things you don't need; and take a genuine concern in what you do need/could use. Safety is paramount with these folks...your safety on the road. Several months ago, I went there with my 99 Ultra Classic that I had just bought.
I took it in for an oil change because my local H/D said I couldn't get it in for 2 months and the cost was $145! I went to Classic Iron and they got me in within 2 days (only because I had to wait until Friday due to work) and for alot cheaper (just a little more than 1/2 of what H/D wanted). They also probably saved me from a bad situation when they showed me how when the previous owner lowered it, the bolts in the rear fender well had taken chunks out of the tire.
I had no idea. These guys worked on changing the bolts in the rear fender well/seat retaining bolt (for free) until they could get it set up to where nothing rubbed against the new tires that I had them put on. They recommended the Michelin Commanders and they are great tires! I asked about some additional service work and they assured me that most of what I was asking about was not necessary at the time.
They said to concentrate on what I needed for safety (tires/oil change) and worry about the other stuff later. I love these folks! On top of that, if you are getting a used bike (I bought mine from a private seller), these folks have the largest selection of used bikes I have ever seen! No matter what you ride, Harley, Suzy, Honda, Yamaha, Kawasaki, and more, they have it all! Trikes to bikes and parts as well.
They don't tack on tons of overhead to order you parts, either. They get what you need at a good and competitive price. Their service is quick, reliable, and alot cheaper than most. Since my H/D is used, I'm not sure what the Warranty service requirements are on a new H/D, but I highly recommend Classic Iron for both service and sales. ALSO: They have the Motorcycle Safety Foundation Rider's Course, as well.
What a dealership if you are buying used: They sell and service your bike, as well as teach you to ride if you are a newbie! This is a great business. I just traded in my older Honda for a newer HD and had a great experience. I was delayed in heavy traffic and arrived 5 minutes after closing on a Saturday; even so, they took the time to wait on me. After shopping around and researching online, I returned several days later and made my purchase.
They were extremely helpful, professional, friendly, and thorough. They gave me a fair price for my Honda and charged a fair price for my newer HD. Their selection was the largest in the Northern Virginia area and their prices were the lowest. After the purchase, they met me in the parking lot and went over my new bike with me in great detail. They have a huge parking lot where I rode the bike a bit to get accustomed to before taking it into traffic.
I recommend this business to anyone who's looking to buy a motorcycle! My new go-to place for repairs. Got two Michelin Commanders installed for $250 less than the HD dealer. Exact same tires. Made a convenient appointment and work was professionally completed. I could not be happier. Bought my first bike from them and I had an excellent experience. They were very helpful and I never felt any pressure to buy.
I was a little nervous driving my bike home, since it would be my first time driving on a street. One of the techs followed me home on my bike and dropped it off. I definitely will be sending people their way.