In order to create a famous brand, improve corporate visibility, and establish a corporate image, we follow the principle of "all pursuit of high quality and customer satisfaction" and take the principle of "the most favorable price, the most considerate service, and the most reliable product quality" You solemnly promise:
I. Product Quality Commitment:
1. There are quality records and testing data for product manufacturing and testing.
2. For the testing of product performance, we sincerely invite users to conduct a full process and full performance inspection of the product. After the product is confirmed to be qualified, it will be packed and shipped.
Product Price Commitment:
1. In order to ensure the high reliability and advancedness of the product, the materials are selected from domestic or international high-quality brand-name products.
2. Under the same competition conditions, our company will sincerely provide you with the best price on the basis of not reducing the technical performance of the product and changing the product parts.
3. Delivery time commitment:
1. Product delivery time: As far as possible according to user requirements, if there are special requirements that need to be completed in advance, our company can specially organize production and installation to strive to meet user needs.
2. When the product is delivered, our company provides the following documents to the user;
① Technical maintenance and repair manual ② General installation drawing ③ Purchased parts manual and manufacturer ④ Provide the list of wearing parts and spare parts, and attach a certain amount of spare parts
Fourth, after-sales service commitment:
1. Purpose of service: fast, decisive, accurate, thoughtful and thorough
2. Service target: Service quality wins customer satisfaction
3. Service efficiency: If the equipment fails during the warranty period or outside the warranty period, after receiving the notification, the maintenance personnel can reach the site and start the repair within 24 hours.
3. Service principle: The warranty period of the product is 12 months. During the warranty period, the supplier will repair and replace the parts that are caused by quality for free. The parts and components damaged outside the warranty period will only be charged for the costs. , Equipment damage caused by human factors of the purchaser, repair or supply of the supplier are calculated at cost.
Outside the warranty period, our company's technical staff will return to investigate users' usage no less than three times a year.